Know your fabric.
Cleaning methods depend on the material and finish. Check the care instructions for your shade before applying water, cleaners or steam. If you’re unsure, ask us to identify the fabric first.
CARE & SERVICE
A little care.
A team to turn to.
Already have Winco shades? We’re here to help with care questions, operation and service.
Something feels different?
If a shade catches, sits unevenly or stops responding, avoid forcing it. Note what happens and send us a photo or short description so we can advise on the next step.
Start with the details.
Have your original order information handy if possible. Our warranty period is 5 years. We’ll review your shade, the applicable coverage and available service options, then confirm any cost before proceeding.
What to include in your message
Your name, contact number, installation address or order reference, and a description of the issue. We can arrange how to share photos when we reply.
Request serviceA BETTER VIEW STARTS HERE
Let’s find the right
light for your home.
Bring your ideas. We’ll bring the samples
and help you make them your own.